In February 2009, I wrote a white paper on Sierra System's SMART methodology explaining how companies who were tightening their expenditure at the time could realize significant savings through the adoption of this ITIL / ITSM based methodology. Even though the worst of the recession seems to be over, the cost of operational support should be a constant focus of your IT department.
Click here to see the press release or
click here to jump directly to the white paper.
