Your IT department should be focusing on delivering the quality IT services to their business partners that allow them to service and provide value to the end customers efficiently. All too often the focus of IT is delivering projects on-time and on-budget. This of course is important and can affect the value that your business partners perceive but should not be the only goal of IT. One thing that should be kept in mind is the total cost of ownership of your IT solutions to the businesses challenges. Often more than 90% of the total cost of any solution is during its operation, this should really be the focus of any good IT service provider.
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