Friday, February 25, 2011

Time to Rescue your ITSM implementation?

Tired of not seeing the promised benefits of your ITIL implementation?  Tired of ITIL consultants documenting processes that nobody follows?

ITSM Rescue is an innovative way to pull your ITIL implementation out of the hole it's fallen into.

Full IT Service management means collaboration between several ITIL practices with the right interfaces to see the full potential of an ITIL based ITSM solution. Done right, your IT department will purr along with;
  • faster issue turnaround
  • better responsiveness to your business partners
  • improved efficiencies
  • improved quality
  • excellent customer service
  • better communication
  • improved relationships and partnerships with the business
  • lower total cost of ownership
  • better control over operational spending
  • continuous improvement culture
Instead of just trying to implement individual ITIL processes without a view of the big picture, ITSM Rescue uses ITIL principals to coach and mentor your IT Service team in the latest techniques while correcting the mistakes which have been holding your implementation back.

So, What is ITSM Rescue?

ITSM Rescue is a process whereby we assess your current IT Service management practices and work with you to define a service strategy. Once the current situation is understood we perform a complete gap analysis and develop a road-map to service excellence. The next step is to implement a governance structure to determine priorities and then systematically correct the pitfalls that have been stopping you from realizing the promised benefits of ITIL. Using the best Incident and Problem Management techniques we correct the behaviours that are ineffective for best in class ITSM delivery. We use change management techniques to improve the teams Service Management Maturity Level while simultaneously developing a comprehensive service catalogue for ITSM Services.
This hands-on mentoring approach will develop your team and teach them the techniques needed to roll out a world class ITSM practice that your business partners will notice.
ITSM Rescue was developed by Tony Denford, an ITSM implementation expert who specializes in improving under performing ITIL and ITSM implementations and coaching IT Service Management teams to be high performers.
For more information on ITSM Rescue, contact

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